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If you can't choose any of the menu options, type inside an email message, calendar event, or contact, Outlook may have frozen. There are three steps you can take to try to get Outlook working again. However, if you encountered other issues like Outlook not responding, learn how to fix Outlook not responding here. Click the above link to have a quick download, then you can have Outlook errors fixed within minutes. Check the solutions to fix "Outlook not opening" problem and how to avoid "Outlook won't open" again. Here are some common fixes that should work when Outlook doesn't open, whether you're using Windows or a Mac.
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This alias will be added to their account as a secondary alias, with the original 3rd party alias will continue to be set up as the primary. Once this step is complete, the user will land in their Outlook inbox and be able to use all Outlook functionality with this new email address. You can also add the secondary connected accounts (Gmail, Yahoo, etc.) in Outlook.com as additional accounts in the Outlook profile. The folders storing all of your mail might be struggling to run because of how large they are.
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A status message appears at the bottom of the message list while Outlook is syncing. For more information, please go to Sync to manually check for new mail and to send messages in Outlook. Outlook stores all your email messages, meetings and events, contacts, and tasks in data files. You can run the Inbox Repair Tool (scanpst.exe) to scan your Outlook data files and repair errors. Are you having trouble starting Outlook or receiving "Cannot start Microsoft Outlook. Cannot open the Outlook window" error messages? We can fix the problem for you, or you can use the troubleshooting steps we're providing below to help resolve these startup issues.
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Check the status bar at the bottom of the screen to see if another process is running. If so, wait a short time (usually two or three minutes) to see if Outlook starts working again. You might need to set Windows Update to automatically download and install recommended updates.
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You should be able to go to Outlook via a web browser and reset your password. If you're entering a password you know is correct and getting a message that says "incorrect password," then you'll want to read this page. This process syncs your Outlook calendar to your Google calendar, as long as you keep up with your subscriptions. Note that it may take a few seconds to a few minutes for changes in your Outlook calendar to reflect in your Google calendar, depending when Google performs the search for new information. However, in most cases, the changes will reflect almost instantly.
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Get Help has troubleshooters for methods to stop Outlook crashing classic Outlook for Windows you can run for many common scenarios, such as Outlook startup or profile setup problems. These often help resolve issues without the need to contact support. The issues documented in this section have been reported after installing the recent updates listed below. We're investigating the issues and will update this page when a fix is available.
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Your Outlook profile holds all your account settings and data configurations. If this profile becomes corrupted, it might fail to load or cause Outlook to crash upon opening. Such corruption could result from improper shutdowns, software conflicts, or corrupted files within the profile. You’ve probably already tried to start Outlook a few times, checked your internet connection, and restarted your device. But Microsoft’s email client still won’t open, leaving you cut off from your important messages, schedule, and contacts. Microsoft regulatory releases new updates for Outlook and Windows (or macOS).
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Check if the problems causing ‘my Outlook keeps shutting down’ persist. You can follow some troubleshooting steps to fix this Outlook crash. Ask a question and find solutions from Support Agents, MVPs, Engineers, and Outlook users. Hopefully, one of the fixes above helped resolve your problem. Please feel free to leave a comment below if you have [methods to stop Outlook crashing](https://fixoutlookhelp.wordpress.com/2025/10/29/repair-outlook-ost-and-pst-files-2025-guide/) any questions or suggestions. 6) Open the downloaded file and follow the on-screen instructions to install Office 365 again.
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To get support in Outlook.com, click here or select Help on the menu bar and enter your query. If the self-help doesn't solve your problem, scroll down to Still need help? Some customers may not be able to see their Profile, Account or Sign Out options when selecting their picture on the top toolbar. None of the events or information was lost in the move to the new calendar. The Family group calendar now appears in the Outlook.com groups area in the left nav on Outlook web and in the groups area of the Outlook mobile app. Some Safari users are unable to add email addresses in the To section, or cannot point the cursor in the To field.
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If Outlook won't open, you can't check your incoming messages or send an outgoing one from your desktop. You cannot create a new email address with @live.com as the domain address. You cannot create a new email with methods to stop Outlook crashing @msn.com as the domain address. Existing Hotmail accounts have been permitted to keep their email addresses as well. If Microsoft Outlook is not working, we might be able to help you pinpoint why.
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