If you can't open Outlook, or Outlook disappears or crashes, one of your add-ins may be to blame or you may need to update Outlook. If the troubleshooter can't fix your issue, or if you'd like to fix it yourself, see the next section.
Update the account information with the one you received from your email provider or from the POP and IMAP server name reference topic. If you can't choose any of the menu options, type inside an email message, calendar event, or contact, Outlook may have frozen. There are three steps you can take to try to get Outlook working again. Outlook will configure most settings automatically. If Outlook shows Disconnected at the bottom of the status bar, this issue may occur due to improper Autodiscover resolution. Run Test E-mail AutoConfiguration to confirm Autodiscover is resolving to Intermedia servers which helps Outlook to connect properly.
Microsoft regularly releases fixes for known issues. Power for providing "An Outstanding Customer Service Experience" for its Assisted Technical Support. J.D. Power 2024 Certified Assisted Technical Program, Troubleshooting Outlook startup Issues developed in conjunction with TSIA.
Contact someone directly by selecting Start chat or Send email. Right-click an existing folder and select Create new subfolder. You can give feedback by selecting Help from the top menu, then Feedback.
I used to - now they are just stuck on loading when I double click on them. I can hover and get a preview, but i can't see the whole thing. When the exact reason for the error Troubleshooting Outlook startup Issues is not known you have to try multiple methods to fix the error. Here, we present you with distinct methods that can help to fix the error.
If creating a new profile solves your issue, you can return to the Show Profiles dialog and delete your old profile. If you try to delete or move a large number of messages at once, Outlook can appear to freeze, but really, it's working behind the scenes. If Outlook is performing some operation on hundreds or thousands of messages at once, it might appear to be stuck. Give Outlook a few minutes to finish the process and it should start to work again. If Outlook isn't stuck at a screen that says "Processing," or this didn't resolve your issue, continue to the steps below. Use the classic Outlook startup troubleshooter to diagnose and fix several common classic Outlook for Windows issues for you.
Find solutions to common problems or get help from a support agent. If you are having problems with Outlook, there are a few things we can help with to get you back Troubleshooting Outlook startup Issues to sending and receiving your email. For additional support, see How to get support for Outlook.com.
Should you decide to remove a profile, back up the data files first. All offline cached content will be deleted when you choose Remove. For more information, see Introduction to Troubleshooting Outlook startup Issues Outlook Data Files (.pst and .ost). A corrupted profile, a damaged PST file, faulty add-ins, or improper Outlook startup settings often cause this issue.
Now, check if ‘Something is wrong with one of Troubleshooting Outlook startup Issues your data files and Outlook needs to close’ is solved. The Inbox Repair Tool is an in-built utility from Microsoft to overcome the Outlook PST file corruption issues. Users can fix Outlook PST files using this utility, but firstly you need to locate the Inbox Repair Tool (ScanPST.exe) in their system. We are going to share a table below with the default location of this utility for different Outlook versions, like Outlook 2010, 2013, or 2019. In earlier versions of Outlook, we previously recommended that you use the Scanost.exe tool for errors that occur with your offline Outlook Data File (.ost).
A damaged or corrupted Outlook user profile is a common reason for "Outlook won’t open" errors. Creating a fresh profile can provide a clean slate for Outlook to start. Outlook stores all your email messages, meetings and events, contacts, and tasks in data files. You can run the Inbox Repair Tool (scanpst.exe) to scan your Outlook data files and repair errors.
Keep track of appointments, meetings, or any other event from anywhere. Add, edit, or delete events using daily, weekly, or monthly views. For more information about working with calendars in Outlook.com, go to Using the calendar in Outlook.com. Get Help has troubleshooters you can run for many common scenarios. These often help resolve issues without the Troubleshooting Outlook startup Issues need to contact support.
For each message, you can delete it, mark it as unread, flag the message, or pin it to keep it at the top of your folder. To find the item with the attachment, scan the list of items in the thread. To change your Mail settings so your inbox looks and behaves the way you want it to, see Personalize your new Mail experience in Outlook.com. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. If you can't open Outlook, or Outlook disappears or crashes, one of your add-ins may be to blame or you may need to update Outlook. For contacts, you can select Filter in the upper right to select what to display in the list and how to sort.